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# Refund Policy (International Standard) **Last Updated:** January 01, 2025 Thank you for choosing **avyrAI** (“Company”, “we”, “our”, “us”). This Refund Policy explains the terms under which refunds may be issued for subscriptions and services purchased through the avyrAI platform (the “Service”). This policy is designed to comply with **international consumer protection laws**, including applicable EU and UK regulations. By purchasing or subscribing to avyrAI, you agree to this Refund Policy. --- ## 1. General Policy avyrAI provides **digital, subscription-based services**. Due to the nature of digital services and instant access to features, **all payments are non-refundable**, except where required by applicable law or explicitly stated in this policy. --- ## 2. Free Trials If a free trial is offered: - You may cancel at any time before the trial ends. - No charges will be applied if cancellation occurs before the trial expiration. - Once the trial converts to a paid subscription, standard refund rules apply. --- ## 3. Subscription Charges - Subscriptions are billed in advance on a recurring basis (monthly or annually). - You are responsible for all charges incurred until cancellation. - Canceling your subscription stops future billing but does **not** refund previously paid fees. --- ## 4. EU & UK Right of Withdrawal If you are a consumer located in the **EU or UK**, you may have a **14-day right of withdrawal** under consumer protection laws. However, by purchasing avyrAI and accessing the Service, you **expressly consent** to the immediate performance of digital services and acknowledge that you **lose your right of withdrawal** once the Service has begun, in accordance with EU Consumer Rights Directive (2011/83/EU). --- ## 5. Exceptional Refunds Refunds may be considered, at our sole discretion, in the following cases: - Duplicate or accidental charges - Technical failure that prevents access to the Service for an extended period - Billing errors caused by avyrAI All refund requests must be submitted within **14 days of the transaction date**. --- ## 6. Non-Refundable Items The following are **non-refundable**: - Partially used subscription periods - One-time setup or onboarding fees - Custom or enterprise services - Add-ons or usage-based charges - Promotional or discounted plans --- ## 7. How to Request a Refund To request a refund, contact us at: **Email:** support@avyrAI.com Please include: - Your account email - Transaction ID or invoice number - Reason for the refund request We aim to review all requests within **5–10 business days**. --- ## 8. Refund Processing - Approved refunds will be issued to the original payment method. - Processing times depend on your payment provider and may take **5–14 business days**. - Taxes and fees may not be refundable where prohibited by law. --- ## 9. Chargebacks & Disputes Initiating a chargeback without contacting us first may result in: - Immediate account suspension - Loss of access to the Service We encourage users to contact support to resolve billing issues amicably. --- ## 10. Changes to This Policy We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service constitutes acceptance of the updated policy. --- ## 11. Contact Information For billing or refund inquiries: - **Email:** support@avyrAI.io - **Company Name:** avyrAI - **Website:** avyrAI.com